Refund and Cancellation Policy
Purchases through Paddle
Where checkout identifies Paddle as merchant of record, its Buyer Terms and Refund Policy apply. Eligibility depends on the transaction, country, applicable statutory rights and Paddle’s assessment. QRX does not add an unconditional refund guarantee or remove mandatory rights. The official policies linked below explain withdrawal and discretionary refunds.
How to request help
For Paddle purchases, use paddle.net or the support link in your receipt. You may also contact aduptive@gmail.com with the account email, transaction reference, date and reason so we can assist. Do not send passwords or full card details. Paddle handles approved refunds for its transactions.
Cancellation and other providers
Cancel using the subscription management link in your receipt or contact support before renewal. Cancellation prevents future renewals and normally takes effect at the paid period’s end; it is separate from a refund request. For other providers, contact QRX and refer to the purchase conditions. Legal withdrawal rights, faulty-service remedies and payment dispute rights remain available where applicable. Updated 21 October 2026.
Contact and support
ADUPTIVE CONSULTORIAS E COMUNICACAO LTDA · CNPJ 46.535.947/0001-06
Avenida Paulista, 1636, andar 15, conjunto 4, São Paulo/SP, 01310-200, Brasil